Terms & Conditions

Last updated: 14 October 2026

These terms apply to work carried out by NE1 Electrical Ltd, registered office 379 Stamfordham Road, Newcastle upon Tyne, NE5 2LH.

Prices and quotes

Prices on this website and from the booking assistant are guide "from" prices. We confirm a fixed price before starting planned work. Fault finding is charged by time because the cause isn't known until it's traced, and any repair is quoted before we do it. Emergency and out-of-hours call-out charges are confirmed on the phone before we attend.

Bookings and cancellations

Online bookings are confirmed by text from NE1 Electrical. Please give at least 24 hours' notice to cancel or rearrange. We may charge for a wasted visit if we can't get access at the agreed time.

Inspections and testing

An EICR reports on the condition of the installation at the time of inspection. It doesn't guarantee a satisfactory result. Remedial work is quoted separately.

Payment

Payment is due on completion unless agreed otherwise in writing. Certificates are issued once the account is settled.

Guarantee

New installation work carries a 5-year labour guarantee. Materials carry the manufacturer's warranty. The guarantee doesn't cover damage, misuse, or alterations by others.

Your statutory rights

Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and, for contracts agreed away from our premises, the right to cancel within 14 days under the Consumer Contracts Regulations. If you ask us to start work within the cancellation period, you may have to pay for work already done.